If we don’t have good relationships with our clients, we don’t have clients
At Royds Withy King we create and build relationships with our clients, based on mutual respect. Lots of those relationships go back many years, because over time we get to know our clients so well that we know the service and advice that they need and appreciate. And we never stop working to make it the best that it can be.
This is about you. Whether you’re talking to us about a business or personal matter, often you’ll be feeling stressed, perhaps stretched and you don’t know the next best move.
So it’s our first job to put ourselves in your shoes. We’re here to listen, completely understand, and get you where you want and need to be.
And we speak your language. We speak in plain, matter-of-fact English so everything is understood and unambiguous; and we work with you rather than for you if there’s something you’re not quite clear on.
Great client relationships are what has enabled us not only to retain clients for years, but to attract new ones; often based on the recommendations of our existing clients, the most reliable form of recommendation.
How are we doing?
We are experts in our field, as of course you’d expect a leading law firm to be. In fact, we’re ‘leaders in our field’ in over 36 specialist areas as listed in the legal directories.
But what we’re not is a one-size-fits-all law firm. Our advice and approach works specifically to your situation and circumstances, it’s what our clients tell us works for them and guides our excellence measurement in our service delivery.
We like to know how we’re doing too and to know if there’s something we can be doing better.
Client feedback is what helps us constantly improve our levels of client service, and makes those relationships even stronger. It’s essential to how we work.
Help resolving any issues or making a complaint?
We take feedback very seriously. If you have an issue with a matter involving one of our lawyers, or wish to make a complaint about how we have handled a case then you can speak to our dedicated customer service department. You can make a complaint in writing or over the phone.