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Rachel Jones

Senior Claims Handler

T: 01225 730 217 (DDI)
T: 01225 730 100
E: rachel.jones@roydswithyking.com

If you are having difficulty getting in touch with your contact then you can email enquiries@roydswithyking.com or call 0800 923 2073

Rachel began her legal career in 1987 and joined Royds Withy King in 1998 progressing to a role as Claims Handler in the Personal Injury team in 2003. She is now a Senior Claims Handler and is based in our Bath office.

Rachel Jones, claims handler, is a credit to Royds Withy King she was honest throughout and did not try to make me believe I would get 'thousands'. She was the perfect professional.
Royds Withy King client

About Rachel

Rachel has many years’ experience of handing personal injury claims makes her the ideal first point of contact for new clients. Clients are reassured by her breadth of experience in handling all types of personal injury claims, as well as her clarification of the “no win, no fee” service which the Personal Injury team offer following numerous changes and restrictions to personal injury funding brought in by the Government since 2013.

She has considerable experience in assisting people who have suffered:

Road traffic accidents where they weren’t to blame, including motorcycle, cycle and pedestrian claims (as well as Motor Insurers’ Bureau cases involving uninsured or untracable drivers);
Injuries from working in the vehicle recovery and breakdown sector and the various equipment and hazards that involves;
Injuries due to tripping and slipping accidents on pavements and highways, and in retail shops, supermarkets and other premises;
Injuries due to accidents at work.

Memberships :

Association of Personal Injury Lawyers (APIL)

People are trying to come to terms with all sorts of traumatic and upsetting issues when they’ve suffered an injury. When they call they want to speak to someone who can sympathise and empathise with what they’re going through. I’m a sympathetic ear and they rely on me to explain the legal process and how we can help with funding a claim. This is the part of my job that gives me the most personal satisfaction.

Rachel Jones

Related articles

Opinion [4]

Whiplash reforms: legislating for insurers’ empty promises?

25 February 2021

Rachel Jones looks at the whiplash reforms and asks: are insurers delivering on the reduced premiums they promised as a result of this legislation?

The Automated and Electric Vehicles Act 2018 – six months on, is it fit for purpose?

13 February 2019

We are now six months on from the introduction of the new statutory liability for driverless vehicles. Here, Rachel Jones gives a reminder of the Act’s key components, and an update on how technology is marching on.

Smart motorways – are they really as smart as they claim to be?

8 January 2019

How safe would you feel stranded in a broken down vehicle, or attending an emergency, on a motorway with no hard shoulder?

We need to talk about roadside workers

2 October 2017

It’s easy to dismiss flashing amber lights at the roadside, but your inattention or speed could result in injury or death to someone just trying to do their job.

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Rachel Jones

Senior Claims Handler

About Rachel

Memberships :

Related articles

Whiplash reforms: legislating for insurers’ empty promises?

The Automated and Electric Vehicles Act 2018 – six months on, is it fit for purpose?

Smart motorways – are they really as smart as they claim to be?

We need to talk about roadside workers

View experts by name

View by service and office location