Search our news, events & opinions

7 August 2015 0 Comments
Posted in Corporate & Commercial, Opinion

Consumer protection law: new enforcement measures

Author headshot image Posted by , Partner

The government has now published guidance on new powers that the Consumer Rights Act 2015 will give to consumer law enforcers to help them remedy breaches of consumer protection law.

Consumer protection law

The new powers are intended to help consumers more directly than is currently possible and are consequently described as “enhanced consumer measures”, or ECMs. Enforcers will still be able to bring criminal prosecutions against offending businesses, and to seek civil injunctions to stop businesses from infringing consumer protection law. The ECMs also mean that, in certain circumstances, enforcers will also be able to:

  • order a defaulting business to reimburse customers for any financial loss they have suffered as a result of the breach;
  • (where individual customers cannot be identified), order a defaulting business to pay an appropriate sum to a consumer charity;
  • order a defaulting business to advertise their breach in the press, on their websites, and in their stores;
  • publicise a defaulting business’s breach on Trading Standards’ website;
  • Order a defaulting business to overhaul its internal practices to ensure there is no repeat of the breach. For instance, by appointing a compliance officer, updating internal processes, or giving training to staff.

The government intends to bring these measures into force on 1 October 2015.

It is essential that businesses who sell to consumers make sure that their terms and conditions are fit for purpose and compliant with current consumer protection legislation.

For more information on selling to consumers or B2C contracts, please contact James Worrall or another member of our Corporate & Commercial team

0800 923 2075     Email

Leave a comment

Thank you for choosing to leave a comment. Please keep in mind that comments are moderated and please do not use a spammy keyword or a domain as your name or it will be deleted.




Corporate & Commercial

Our corporate lawyers will get you the right deal and protect your business, now and in the future.

Learn more


T: 01225 730 170 (DDI)

Search our news, events & opinions