Search our news, events & opinions

A vision for the modern day court – online resolution

Author headshot image Posted by , Associate

In 2017, the Government proposed reforms to provide for the resolution of low value civil money claims using audio and video-link technologies.

Proposals to increase the use of technology and digitalizing procedures in the justice system are designed to facilitate a more accessible legal system that is easier to use for everyone. In theory, this will improve user experience and reduce costs by providing a service that is easy to navigate and will resolve disputes efficiently.

Electronically, cheaply, justly and efficiently

Automation of the initial court procedures already exists in some areas of the justice system, for example in money and possession claims online. However, the online procedure will be governed by a new set of rules independent to the current processes. It is thought that the new process will increase mediation and will focus more attention on the true issues in disputes that will, in turn, provide simple and quick dispute resolution.

The new rule committee will have specific expertise in the law and the provision of lay advice amongst other relevant experience, enabling them to produce straightforward, easily understood court rules supporting the online procedure.

For future users, it is designed to enable self-representation and to provide parties with clear information about where their case is at and what action is required next. This will be significant for businesses, as it will mean they are able to recover money far easier, with digital services allowing them to quickly pursue their cases.

Lord Justice Briggs noted that the current intention is not to “be a court without judges or a court where matters in dispute are to be determined automatically.” But a court where “the basic problems facing ordinary people are capable of being addressed electronically and cheaply, so that oppositions know the case to be met, and the courts will be sufficiently equipped with the resources necessary to decide it justly and efficiently.”

Watch this space

We will have to wait and see what the online court looks like before being able to see if it opens doors for those clients, often small businesses, or individuals, for whom access to civil justice is, currently, not a reality.

In the meantime, we will seek to offer unbundled and affordable services to clients when using the system when they are faced with complex matters or procedures which necessitate our legal advice.


Got an opinion to share on this topic? Leave a comment on this blog post or get in touch with our Dispute Resolution team:

0800 182 2461     Email

Leave a comment

Thank you for choosing to leave a comment. Please keep in mind that comments are moderated and please do not use a spammy keyword or a domain as your name or it will be deleted.




Dispute Resolution

Minimise the impact with our dispute resolution solicitors

Learn more


T: 01225 459979 (DDI)

Search our news, events & opinions